Careers


AVAILABLE POSITION

POSITION DESCRIPTION:

Summary
Pets Can Stay is committed to expanding its certification and marketing program across the Canadian and US hospitality markets, and to becoming the number one travel resource for pet owners travelling within North America. As a key member of the Pets Can Stay team, the Client Services Coordinator is responsible for administering daily office operations, supporting the sales team, and liaising with members of the North American pet and hospitality industries.

Industry Profile
In North America, tourism and travel is a high-growth trillion dollar industry that is forecasted to double in size over the next decade. Well over 50,000 lodging operators reside in the United States alone. An increasing number of lodging establishments are responding to the growth of the "baby boomer" demographic and their increased trend of travelling with pets - as the children move out of the household, pets are moving in, and are being regarded as members of the family. Fourteen percent of all U.S. adults say they travelled with a pet on a trip of 50 miles or more, one-way, away from home in the past three years, and these statistics are on the rise. Pets Can Stay's role within the industry is to provide a complete marketing and policy development solution to lodging operators who are attempting to target the pet market effectively.

Essential Duties and Responsibilities
The primary role of the Client Services Coordinator is to assist with the company's various operational, sales and marketing initiatives. As such, your duties may include, but are not limited to:

1. Assisting with day-to-day operations including responding to telephone/email inquiries from clients and administering general office duties.

2. Providing support to the sales team via issuing invoices, distributing leads, and communicating updates to the team.

3. Liaising with clients throughout all stages of the accommodation provider certification process, including transfer of certification-related materials.

4. Providing support for existing company marketing initiatives as required.

5. Processing incoming travel requests for follow-up.

6. Assisting with website development including upgrade support and general updating.

7. Liaising with the company Directors to convey weekly performance report data.

Work Environment
Individuals must be able to work from home and have access to general office equipment, including computer, phone, fax machine, etc.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Essential: Demonstrated administrative experience and excellent organizational skills. Must be able to multi-task and work effectively without supervision.

Preferred: Management and/or marketing experience, with additional experience in the pet and/or hospitality industries.

LANGUAGE SKILLS

Essential: Excellent communication skills. Ability to speak and listen clearly and effectively over the telephone and before clients. Ability to write routine correspondence and reports - spelling skills critical. Professional demeanour.

COMPUTER SKILLS

Essential: Reasonable computer knowledge. Proficient in the use of standard Microsoft Office applications, including Word, Excel and Outlook.

Preferred: Additional proficiency in Macromedia Dreamweaver and design software such as Photoshop or Illustrator.

COMPENSATION: To be negotiated.

CONTACT: If you are interested in joining a company filled with career potential, e-mail us your resume and cover letter to careers@petscanstay.com.

Or, you may fax your resume and cover letter to 250-413-3110.